Vendor Terms of Service

The following Terms of Service apply to all STM Forum members, paying and otherwise, who fall under a Vendor user membership (normal customer Terms of Service for vendors are available here).

By registering a user and corresponding subscription with STM Forum you agree to be held to the standards entitled herein and acknowledge that breaches of these standards may, at the discretion of forum staff, result in account suspension and subscription cancellation with no entitlement to refunds, regardless of the forums refund policy statement.

General Expectations

As a holder of a vendor subscription we have certain expectations of your behaviour on the forum.

The forum is not a marketplace for pitching to users, cold calling via PM or carrying out any behaviour that may considered spamming. Sending unsolicited private messages with the intent of drafting users to your company/product, initiating discussion outside the forum (e.g. Skype) for similar purposes, are not acceptable and these types of messages are quickly reported by users - who like us do not find PM span acceptable or tolerable.

The persistent usage of subtle hints at joining your network/service and dropping Skype contact details often in threads is also not acceptable behaviour. Similarly, behaviour clearly intended to provide little value with the goal of getting exposure of one’s signature is considered spamming.

Common sense operates. If you are taking actions and contributing low-value content for the primary purpose of getting leads, you are probably spamming and users will know it.

Where & What Can I post?

Official Thread: Each company may start only ONE official thread representing their business in the appropriate subforum

This thread should provide our members with relevant information about your company e.g. description, primary verticals, payment terms, contact information etc.

Each network may start a maximum of ONE thread each WEEK which can act as your newsletter containing new offers & updates - this must be posted in the “Offers & Promotions” section. This thread must not be unnecessarily bumped UNLESS answering a question.

Private Messages:

Unsolicited private messages to any of our members (or “cold calling”) promoting your company/product is strictly forbidden UNLESS the member has explicitly expressed interest in the company/product or has asked forum-wide to be contacted by any such company/product.

Signatures:

Signatures may be used to promote your company. Vendors will have limitations on sigature size and we reiterate that we will not low-value posting targetd at getting signature impressions.

Spam

Unsolicited promotion of your company and/or offers outside of the scope of the above terms may be deemed by STM administration to be spam and is not permitted. Whether or not a thread/post/private message constitutes ‘spam’ will be determined by STM administration on whatever evidence they deem to be necessary.

Enforcement

STM has a strict “TWO strike, you’re out” policy. Any violation of the above rules after being given a written warning by STM Forum staff will result in the account in question being permanently banned with no refund available.

In cases where behaviour is exceptionally unsatisfactory or malicious, or breaches our general forum Terms of Service, we reserve the right to suspend an account without warning.

Finally, here are some helpful tips on general forum usage.

  1. To access the forum, visit http://stmforum.com/forum
  2. You will be required to log in through aMember. At any time you can visit your user control panel at http://stmforum.com/amember - here you will be able to renew subscriptions, change passwords, etc.
  3. Our animated onboarding guide is available here - http://stmforum.com/onboard/ and you will get sent to this automatically on first log in. Please do fill out our profile form data to help us better understand our user base (this information is private and we do not share it).
  4. If at any time you get locked out or run into difficulties, submit a support ticket to our friendly staff at http://support.stmforum.com
  5. We occasionally encounter delays where payment processors take a while to verify new transactions, which can lead to your subscription being marked as pending - even if you have paid by PayPal/CC! If this does happen, give it a few hours and if still locked out, please submit a support ticket. This usually happens when things are out of our hands but we can investigate and take steps to speed up resolution.


----------------- End of Terms of Service for STM Forum Users -----------------
----------------- Last updated 29th April 2016 --------------------------------